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FAQ - Frequently Asked Questions

Order Status

Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 1 - 14 business days for your order to arrive depending on the given estimated delivery time on your product. If you have purchased more than 1 item, you may receive your purchases at different times. 

If you have any concerns, please do not hesitate to contact Customer Service at sales@printerbullet.com or call us at 1700-81-8170 from 9am to 6pm daily, Monday - Friday. 

We currently only ship within Malaysia.
Orders are shipped via SKYNET.
Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your orders via the links below:
  • Go to www.skynet.com.my , insert the tracking number in " Shipment Tracking" section and click " GO" 

We are contactable using the following avenues:

  • Call us at 1700-81-8170 from 9am till 6pm, Monday - Friday.
  • Live chat with us! ( Click on right bottom chat box )
  • Or email us at sales@printerbullet.com
Making an order

Step 1 : Enter your Queries into the search box on top of website with:

  • ex: 3124, 3119, 203…….
  • Search Tips : CANON 312 or HP CE312
  • Search ‘ML-2010′ with Simple word ’2010′

 

 

 

 

Step 2 : Add your item to shopping cart.
 

  1. Click “Add to cart”
  2. Choose the quantity you want, 
  3. “Processd to checkout” when done.

 

Step 3 : Checkout

1) Click on "Checkout" or mouse over the "Shopping Cart",
2) Confirm the item with price,
3) Press "Checkout"

 

 

Step 4 : Register Account Or Login Account

1: Register Account
2: Customer Details
3: Delivery Details
4: Delivery Method ( Free Delivery within Klang Valley will appear if checkout items more than RM50 in single invoice)
5: Payment Method ( Credit Card, Bank Transfer )
6: Confirm Order 
 

 

Step 5 : Make payment via Bank In, Credit Card, Maybank2u, CIMBClicks…….

Payment option:

 
1) Credit Card ( iPay88 Payment Gateway)
2) Direck bank in / transfer to our company bank account
 
Bank in to our bank account as Printer Bullet 
 
Account Holder: Printer Bullet
Maybank : 5648-4710-2842
 
Fax (1700-81-0107) or Email to sales@printerbullet.com with your bank-in copy.
Please kindly mention your name, contact number & order number.
 

            

               

 

Product Search Tips

Shipping & Delivery

"Most cases in Peninsular Malaysia, orders are delivered next working day"

Our Delivery Schedule

• Order Saturday, Sunday or Monday before 2PM to expect delivery Tuesday
• Order Tuesday before 2PM to expect delivery Wednesday
• Order Wednesday before 2PM to expect delivery Thursday
• Order Thursday before 2PM to expect delivery Friday
• Order Friday before 2PM to expect delivery Monday

You will be notified of your order confirmation via E-mail.

Please e-mail us at sales@printerbullet.com should you need further assistance on shipping info.

Shipment maybe delayed if:
a) your address is incomplete.
b) you do not provide us with a valid phone number or email address.
c) we are unable to get in touch with you to verify your order.

We offer Skynet. We reserve the rights to select the shipping method and carriers to meet your requirement.

Yes, of course! Your parcel can be delivered to an office address. Please enter the address along with your full name upon checkout.
Printer Bullet is happy to offer delivery anywhere in Malaysia on all orders! Delivery will be FREE for all orders of RM 50 above within Klang Valley.
A handling fee of RM10 will be charged for orders amounting to less than RM50 delivered to Klang Valley.
Payments

We accept all types of credit cards, both international & local as long as it's a MasterCard OR Visa.

Yes! We accept debit cards as long as it's a MasterCard OR Visa.

iPay88 is an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), developed by Mobile88.Com Sdn. Bhd.

It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, customers can be certain of iPay88's security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act.

IPay88 - Affiliate Banks Include:

  • Maybank2u
  • CIMB Clicks
  • Alliance Bank
  • Ambank
  • Hong Leong Bank
  • RHB
  • MEPS Affiliate Banks
  • Web Cash
Yes, you can do bank transfer to Printer Bullet account. 

=========================
Company Name : Printer Bullet 
Account Number : 5648-4710-2842 
Bank Details : MAYBANK
=========================

REMIND
=======
1) Insert "sales@printerbullet.com" into recipient email.
2) Write "Your name & HP no." into description.

For other 3rd party bank transfer, kindly refer below:
=========================
Company Name : Printer Bullet 
Account Number : 5648-4710-2842 
Bank Details : MAYBANK
=========================

* Please attach your bank in slip or keep your prove of transaction and email to our official email : sales@printerbullet.com
* If any inquiry please call our support line 1700-81-8170
 

Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact Customer Service and we will help you with the technical difficulties.

All successful transactions will receive a confirmation email that contains an order tracking number. If you have not received confirmation via email, please try placing your order again. Alternatively, please contact Customer Service to confirm the placement of your order.

Yes! Firstly, we do not store any credit card information on our website because we understand that the safety of your personal information is extremely important. On top of that we use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.